Q&A with Property Services & Housekeeping Coordinator, Shirley Shoffstall

Many may not know that Carolina Retreats is one of the only vacation rental companies to offer in-house cleaning services. Our centralized Property Services Team ensures that our team members remain constantly in the loop for every aspect of your vacation experience. This takes quite a bit of coordinating skills and we know of no better person for the position than our very own Shirley Shoffstall!

We recently caught up with our Property Services & Housekeeping Coordinator, Shirley, to discuss the upcoming beach season, our recent acquisition, and her outlook on life!

How long have you lived in the area?

Going on 16 years! I moved here from Fredericksburg, VA but I’m originally from Pennsylvania. I was in the military for 13 years (Coast Guard) and love the structure and organization of it all.

That’s awesome! I take it you’ve lived other places as well?

Yes! I have lived in Alaska, Oregon, Tennessee, Washington State, Germany, Italy, and France! This is the longest I’ve ever lived in one place!

So what you brought you here?

A dart on the map.

You’re kidding right?

Nope! Went out playing darts with the girls one night and decided to move.

That’s pretty amazing! How long have you worked for CR and in what roles?

I began here on August 25th 2018 in Property Services.

What is your favorite aspect of this job?

Everything! I like the hard work and sense of accomplishment you get when it’s done. I enjoy many of the managerial aspects of this position.

How has the new acquisition affected your day to day? 

It’s been noticeable in how I hire people. For instance, we had a couple of cleaning issues in the form of complaints and suggestions. And this year, so far, zero complaints. I know it’s early but I’m hoping my revised policy has shown dividends.

What are your personal goals for 2019?

For everything to run smoothly with no issues and complaints. And if something does come up, that we can get resolved in a timely manner. One day I’ll be the COO. 😉

What do you look forward to in the future of this industry?

I want everything to succeed and to be a total success story from owner to vacationer on down. Property Services dedicates itself to making every vacation experience great. That human touch will always be #1 and our team understands the importance of personal touches that really make our vacationers go, “wow!”.